EV charger repair, usually without anyone coming out

In rough order of how often we see it: a communications fault where the unit has lost its connection to the back office and appears dead while being electrically fine, a tripped protective device caused by something else on the site, a vehicle that will not negotiate a charge because of its own settings, physical damage from a vehicle or from weather, and last of all an actual fault in the charger.

That order matters, because it means the first useful step is almost never a van. It is somebody looking at the unit remotely.

You report it, we look at the unit remotely and read the fault, and in most cases we clear it or tell you what it is the same day. Where it needs an attendance we book it and bring the parts the diagnosis says we need rather than turning up to have a look.

We carry spares for the Rolec range because we are their regional approved installer, which is usually the difference between a repair this week and a repair once something is ordered.

We take on chargers fitted by somebody else, which is a large part of this work. The common situation is an installer who has stopped trading, or a national contractor whose response time does not suit the site.

What we will do first is establish what is actually there and whether it was installed correctly, because inheriting somebody else's installation without checking it is how you end up owning their mistakes.

Planned servicing keeps connectors, seals and protective devices in the condition that stops faults happening, and for public or paid charging it also keeps the metering honest.

For sites where a dead bay costs money we hold maintenance cover with agreed response times, priced per site rather than per socket. For a small workplace car park that is usually unnecessary and we will say so.